This page is a collection of tips and business advice with the intent to help you be more productive and profitable.

I hope you see value in these tweets, short essays and videos.

You can also get more information on our company, ACG, Incorporated at www.acgcbs.com

14th December 2009

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WSJ.com - Five Year-End Tax Strategies for Small Businesses http://bit.ly/7ff7BU

11th December 2009

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RT @OPENForum The Most Important Factor in Business Starts with a “P” : Innovation :: American Express OPEN Forum http://bit.ly/4xSey1

9th December 2009

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The Customer Experience – Part 3 →


This is the third in a series of improving your customer’s experience with your organization. It’s intitled “Making raving fans of your customers”. It’s based on the book “Raving Fans” by Ken…

9th December 2009

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The Customer Experience – Part 3 →


This is the third in a series of improving your customer’s experience with your organization. It’s intitled “Making raving fans of your customers”. It’s based on the book “Raving Fans” by Ken…

7th December 2009

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You have to stop doing this now – Part 3 →


This segment looks at manual processes that can be automated using “push technology” How are you using push technology?

7th December 2009

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Good Article: When to Confront Someone: The Rule of Three: http://bit.ly/8RvD3n via @addthis

4th December 2009

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RT @OPENForum Protect Your Cash or Lose Your Business : Money :: American Express OPEN Forum http://bit.ly/4WnqQP

3rd December 2009

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You have to stop doing this now! Part Two →


Do you see your organization in this senero? If so, it’s time to take a serious look at your time keeping proceedures. This video discusses a couple of examples of bad time keeping…

1st December 2009

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RT @OPENForum Entrepreneurship: The Road to Riches (and Poverty) : Innovation :: American Express OPEN Forum http://bit.ly/6SP2oQ

30th November 2009

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The Customer Experience – Part 2 →


This is the second installment on how you can improve your customer relationships. It’s intitled, “Do your customers still feel the love?”